Hotel General Manager

Position Overview

Come work and play in the heart of the Adirondacks! We’re looking for an inspiring and driven General Manager to lead operations at the Cambria Hotel Lake Placid – Lakeside Resort, one of the region’s most exciting new destinations. This is an opportunity to shape a high-performing team, drive profitability, and deliver exceptional guest experiences in a setting that blends modern design with stunning natural surroundings.

If you’re a hands-on, people-focused leader who thrives in a fast-paced environment and takes pride in creating memorable guest moments, we want to meet you.

Why This Role Stands Out

• Lifestyle meets leadership: Live and work in one of New York’s most scenic resort towns with year-round recreation, culture, and community.
• Be part of something growing: Cambria Lake Placid is an award-winning, design-forward brand backed by strong ownership that values innovation and autonomy.
• Full operational influence: Lead all aspects of hotel operations, from front desk to F&B, and help shape future growth initiatives.
• Empowered management: You’ll have direct input on strategic decisions, sales direction, community relations, and brand reputation.

Key Responsibilities

Operations & Leadership

• Oversee all departments, ensuring alignment with brand standards, ownership objectives, and financial goals.
• Drive guest satisfaction, team engagement, and operational excellence through proactive leadership and accountability.
• Implement innovative practices that enhance efficiency and elevate the guest experience.

Guest Experience

• Lead by example in creating a welcoming, polished, and memorable environment for every guest.
• Actively engage with guests to gather feedback and address opportunities for improvement.
• Foster a culture where every team member takes ownership of guest satisfaction.

Team Development

• Recruit, train, and mentor a high-performing team built on trust, communication, and empowerment.
• Build succession and development plans for department leaders.
• Promote a positive and collaborative culture that recognizes achievement and initiative.

Sales, Marketing & Community Relations

• Partner with the Director of Sales to drive revenue growth through strategic sales initiatives, partnerships, and creative promotions.
• Act as the face of the property in the Lake Placid community, engaging with local organizations and tourism partners.
• Analyze market trends to position the resort as the destination of choice for leisure and group business.

Financial Performance

• Develop and manage budgets, forecasts, and key performance metrics.
• Optimize profitability through smart cost control and strong revenue management practices.
• Collaborate with ownership to evaluate performance and execute improvement strategies.

Qualifications

• Minimum 5 years of General Manager experience, preferably at a resort or full-service property.
• Proven success in F&B operations, including restaurant and banquet management.
• Exceptional communication, leadership, and team-building skills.
• Strong business acumen with an ability to balance guest satisfaction, staff engagement, and profitability.
• Experience with hotel openings or repositioning is a plus.
• Must be willing to live in or relocate to Lake Placid, NY.

Job Type: Full-time

Salary: $110,000.00 - $130,000.00 per year